Privacy Policy
Effective Date: October 5, 2026
Longview Services LLC ("Longview," "we," "us," or "our") provides home repair, maintenance, and remodeling services in Maryland, Washington, DC, and Virginia. This Privacy Policy explains how we collect, use, share, retain, and protect personal information, and the choices available to you.
Information We Collect
We may collect the following information:
- Contact information you provide, including your name, mobile telephone number, email address, and service address.
- Information about your service request, including photos, notes, appointment information, and communications with us.
- Information provided by a home-warranty company, property manager, or other client that requests service at your property on your behalf.
- Payment, estimate, invoice, and work-order information related to the services we provide.
- Basic website-use information, such as pages visited and device or browser information, collected through standard cookies or analytics tools.
- SMS messaging information, including your mobile number, your text-message consent status, and message records needed to operate and support our messaging program.
How We Use Information
We may use personal information to:
- Schedule, perform, manage, and follow up on service at your property.
- Communicate about service requests, estimates, invoices, appointments, technician arrival times, rescheduling, repairs, and customer-support matters.
- Send service-related communications by telephone, email, or text message when you have provided the applicable consent.
- Communicate with the home-warranty company, property manager, or other client that requested service at your property, as needed to complete, document, or bill the work.
- Respond to questions, resolve service issues, maintain business records, protect against fraud or misuse, and improve our services.
- Comply with applicable legal obligations.
SMS/Mobile Messaging Privacy
Longview Services LLC sends service-related text messages only to customers who have opted in. These messages may include appointment confirmations, appointment reminders, technician-arrival notices, rescheduling notices, work-order status updates, repair updates, and replies to customer-support questions. We do not send marketing or promotional text messages.
Message frequency varies based on your service request and appointments. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP, call (240) 342-0887, or email admin@longviewservicesllc.com.
Consent to receive text messages is not a condition of purchasing or receiving services from Longview Services LLC. For full program details, see our Terms and Conditions.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information sharing in this policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Information
We do not sell personal information. We may share personal information only as described below:
- With the home-warranty company, property manager, or other client that requested service at your property, when necessary to schedule, complete, document, or bill the requested services.
- With vendors and service providers that help us operate our business, such as scheduling, messaging, payment, hosting, and technology providers. These providers may use information only to perform services for us.
- With professional advisers, insurers, or government authorities when reasonably necessary to protect our rights, safety, property, customers, or business operations.
- When required to comply with a law, regulation, subpoena, court order, or other valid legal process.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No security system is guaranteed to be completely secure.
We retain personal information only as long as reasonably necessary for the purposes described in this policy, for business records, to resolve disputes, to enforce agreements, or to meet legal and accounting obligations.
Your Choices
You may ask us to update, correct, or delete your contact information by contacting us using the details below, subject to records we must keep for legal or accounting purposes.
You may stop service-related text messages at any time by replying STOP. After you opt out, we will send one confirmation message and will not send further messages unless you opt in again, such as by replying START.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page.
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